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documented business systems and process

What’s Really Happening In The Culture Of Your Company?

Surviving the early days in your business can open significant opportunities for growth if you manage to establish a viable profit model and get some quality hands on deck to help out. From this business growth comes scaling, where processes and procedures need to be bedded down to create the cookie cutter systems required to multiply your business and create exponential growth. In these times, it’s common for business owners and staff members alike to develop feelings of isolation and disconnect. When the focus of the work is on standardising and duplicating operations, it is important to ensure your staff know just how important they are to you, and to the fulfillment of the company mission.

documented business systems and process

“Customers will never love a company until the employees love it first.” Simon Sinek, Start with Why

The number one reason employees choose to leave their employer for good is because they don’t feel acknowledged for their contributions. Studies show a whopping 79% of people who quit leave for this reason. Here are five things you and your managers can look out for to keep your finger on the pulse of how your team actually feel about their work:

HOW THEY SHOW UP

First of all, take a look at how your people show up each day. An actively engaged team will have low rates of absenteeism because they enjoy coming to work. They will start work on time, and should be encouraged to finish work on time to prevent burnout. You will notice that they arrive ready to go, fresh, motivated, and prepared with the equipment they need. Pride in their work will be reflected in how they dress, and how they manage their workspace.

LANGUAGE THEY USE

The way people speak at work also reveals their attitudes and motivations. People invested in your business growth will use encouraging, uplifting and productive language. They will focus on solving problems to achieve outcomes, and their conversations will foster a culture of collaboration, encouragement and support at work. Discussions marked by resentment, complaining, objections and gossip reflect you have people who may not be there for long.

ATTITUDE TO CHANGE

The response your employees have to change is a very clear indicator of their engagement in your company mission. When people are really invested in making a significant impact through your business they will appreciate the need for change, and they will embrace those seasons of change when they come. Whether the change is as simple as a new administrative routine, or a more comprehensive restructure, their response will tell you a lot about where they’re really at.

GENERATING IMPROVEMENT

If your team is genuinely invested in change, your company will be able to move with the times in responsive, proactive agility. Staff who embrace change will look for ways to expand into new areas of opportunity with a creative, innovative outlook. They will be free to generate and implement ideas for improvement at work, because they will pride themselves on being action focused problem solvers. Engagement like this will take you all to the top of your field together.

ACHIEVEMENT LEVELS

The achievement levels of your staff over time indicate very clearly just how positive your company culture really is. Setting up routines to monitor performance is the only way you and your leadership team will be able to ensure your staff achieve what is required to scale the business. Engaged staff meet and even exceed their KPIs, and set their own goals for advancement. Positive attitudes result in positive actions you can acknowledge and reward.

 

Business building can be so demanding it puts your team spirit at risk. When you are focussed on increasing revenue, lowering your expenses, rolling out new products and launching new advertising campaigns it can be hard to find time to attend to the needs of your people. These five tips will help you focus quickly on how things are really going as you scale your business.

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If this article has struck a chord with you, please go right ahead and message me. I would love to hear more about what you do, and how I might be able to help you transform your business into the Freedom Machine you have wanted all along. Let’s establish a proven system in your business to create team certainty and sustainable expansion which open pathways to the lifestyle choices you’ve worked so hard for. No matter where you are, I am only a message away. And to make things really easy, contact me here https://www.kerryannenelson.com/enquire-now/

Hidden Costs Of Poor Business Management

As they say, if a business is not growing it is dying. Business growth is always the aim for the entrepreneur but often you can find yourself in a plateau that is difficult to pull yourself out of. As you go about the day to day of management of your business, you will see the things that you’re spending money on, the performance of your staff, customer responses, and engagement to advertising.

Often we measure what IS happening in our business but we overlook what IS not happening. If you don’t manage your human operations well, you may find yourself off the beaten track of business growth. There will be five key things that you won’t be seeing in your business:

business process mapping melbourne

CUSTOMERS

The first thing you won’t be seeing is returning customers, which is a devastating hidden cost for the business owner seeking growth. If you don’t have systems in place to guarantee that your customers will experience an overwhelmingly positive experience every single time, you may well find that many simply won’t come back. You will miss out on their business, their referrals, their testimonials and their rave reviews. If you are trading online you will also pay the price with Google when you lose their visits to your website.

CASHFLOW

A decline in customers will of course lead declining revenue, and if you mix this challenge with poorly managed expenses you could land yourself in hot water with your cashflow. Poor management is expensive. If you’re running too much stock, too many staff, exorbitantly expensive advertising or training, or if you or your team are doing poorly with controlling regular the costs overheads, you’ll find cash flow will take a nosedive, and you will miss out on the profitable cash flow you need to grow your business.

REPUTATION

Your reputation is everything in business. So a decline in customers won’t only mean declining revenue and referrals, it will also open up the risk of them creating quite a nasty reputation for you in negative reviews and feedback online. Good news spreads fast, but bad news spreads like wildfire. You need to ensure you get the referrals and the testimonials you need to thrive, which will always come down to how you train your staff, how you delivering your products and services, and how you follow up to nurture your precious customers.

STAFF

You’ll find the next hidden cost of poor business management in your staffing. The investment most business owners make into their staff recruitment, onboarding, and management is often one of the biggest costs on the balance sheet. You need systems to facilitate a positive experience for them professionally, socially and emotionally, or you may find yourself spending too much money on training, wages or ongoing maintenance. If your staff are not productive and efficient, they will cost you too much in time and money.

TIME

The last hidden cost of poor business management is found in your time, and the time of the people in your team. Inefficiencies are expensive because all those tiny little micro-moments lost in poor management add up. You might explore how much time is lost in your business because people don’t know what to do, they can’t find what they need, or they stall over a cuppa or conversation because they’re not really motivated. That cost of time takes its toll, and it’s certainly a cost of poor management that most people simply don’t count.

Every business owner wants to deliver a really happy, wonderful, reliable experience for their staff and customers alike, where you’re solving problems and exceeding expectations You want to earn great word of mouth feedback to go out into the community for referrals and testimonials and it takes great systems to achieve that. When systems are bedded down and clear for everyone, you will be able to nail those goals every single time.

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If this article has struck a chord with you, please go right ahead and message me. I would love to hear more about what you do, and how I might be able to help you transform your business into the Freedom Machine you have wanted all along. Let’s establish a proven system in your business to create team certainty and sustainable expansion which open pathways to the lifestyle choices you’ve worked so hard for. No matter where you are, I am only a message away.

10 Steps To Reclaim Your Business

Quite some years ago you started out in your business, brimming with positive expectations dreams that you were going to make come true. You were excited about what your big idea could lead you to, and your passion carried you through your first few years. You didn’t know what you didn’t know and this ignorance was bliss. You took big risks and giant strides into the future that you were intent on making.

Now you are tied to it like a concrete block. You’re working far too hard and you don’t have enough to show for it. Yes, you do have sales, cashflow, leads and a robust client base, but you feel like you’re dying under the workload of serving it all. The love you used to have for your work is slowly suffocating at the hands of endless admin, frantic jobs, an uncontrollable inbox and relentless customers that always seem to want more than you can give. Lately you have become increasingly tempted to get a haircut and a real job. You started this business to follow your passion, and now it is literally pushing you to the brink.

The passion you had for your business can be rekindled with a specific plan to get you back there

What Did I Want? – Re-ignite Passion

The first step to reclaiming what you feel that your business has stolen from you is to remember what you started it all for in the first place. Once upon a time you loved your core business offering and you wanted to tell the world about it. You were dedicated to making it work and you envisioned where it would take you. Reignite the passion you once had for this work. It’s still in there and it can be rekindled to give you the resurgence of ambition you need to make things better.

What Do I Want Now? – Goal

With your first love reignited, it’s time to be honest, and ask yourself what you really want now. Your blissful ignorance is long gone, and now you know that the journey of getting your life back will be epic. You’re not in the same starting position you were in back then, so take a look at your new landscape. What has changed? What remains? What are your ideal outcomes from this point forward. Clarify these to create a realistic new benchmark for yourself.

What Could It Become? – Vision

Exchanging those old naive ideals for more realistic goals will help lighten the load, but don’t go so far as to lose the entrepreneurial spirit of the starry eyed adventurer. As you conceive these new pathways forward, allow yourself to imagine wild outcomes. In the best case scenario, what might still be possible from here? How far could you reach? How powerful could your impact be? The limitless possibilities make this process all worth it. Keep stoking the fire of your wildest new dreams.

What If? – Benefits

With your head somewhere between your realistic goals and those entrepreneurial visions, connect yourself to the benefits of continuing the pursuit. How does this business still serve you, and what could you gain from making it stronger? Is it the income that drives you? The lifestyle for you and your family? The difference you make? The autonomy? Or other perks along the way? We all have different sources of ambition and reward, but tapping into what you get out of this business will keep you hungry for more.

What If I Don’t? – Motivation

Similarly, acknowledging the potential costs of not pushing through will help you stay on the front foot of your motivation. There’s nothing like measuring the opportunity cost to get us really going. It’s one thing to chase the promise of reward, but truly another to be propelled to action by realising that without this surge, you may very well put your business, your family, your financial security or even your sense of identity at risk. A healthy balance of “What If I Do?” and “What If I Don’t?” will keep you on the right track.

What Do I Have? – Inventory

Now that you have your head in the game it’s time to get down to business and take an audit of what you already have to get this show on the road. You have physical resources like computers, phones, cars, shopfronts, stock, and office equipment that can be put to use straight away to begin reclaiming your business. When you combine these resources with the people in your circle, your years of professional experience, and the natural strengths you bring to the table, you’ll see there’s a lot you can do to create change now.

What Do I Do? – Strategy

This evaluation process may have inspired some strokes of genius about moving forward. To create real change, these ideas need to become specific action steps. It’s not enough to write down your general direction or ideal outcome. Reclaiming your business can only be guaranteed when you have a step by step plan to follow. Ambiguity makes positive change fall victim to tiredness, confusion, dismay, frustration, or the next urgent crisis. Writing down every single step of the strategy puts this change into autopilot.

What Do I Need? – Resources

There will be some steps that you won’t be able to take without acquiring some new things. You might need to buy new equipment or upgrade what you have now. It might be as simple as installing new apps or software, or subscribing to a new service. You could enrol in a short course to expand your knowledge or do some online training … If you are really committed to making this new mission stick, you might invest in some new social connections, and dare I say it, redefine some of your less beneficial relationships.

What Do I Do Now? – Schedule

Now you have everything you need to reclaim your business … The only thing separating you from change is your planning. Your business will return to you when you turn your strategy into a schedule in your calendar. Timeframes, appointments and deadlines will let you draw a line in the sand. To keep you and your staff on the straight and narrow, document everything to make that autopilot work for you. Checklists, diagrams, instructions and procedures will take the gamble and guess work out of this transformation.

What Have I Achieved? – Evaluate

No transformation is complete without evidence … even if it were, how could you truly know that you made it? The most vital part of the business reclaim journey is to measure your progress. Your measurements will reflect your initial goals. Were you seeking more time? Revenue? Profit? Sales? Clients? The list of areas you could have targeted in your business reclaim is endless, but across every area is the need for data to prove your progress and inform future steps. Evaluation is the lifeblood of every healthy business, and when these processes become central to your operation, you’ll find that your business can never hold you hostage again.