I need a more effective way to keep my team accountable. It’s easy to emphasize accountability with your team, but not so easy to tell them how to be accountable. It’s even harder to make them want to be accountable — especially since many business leaders forget they are the role model for accountability, and they don’t audit their own actions to make sure they always practice what they preach.
To effectively implement a strategic plan or carry out a complex project, a culture of accountability needs to be developed throughout the organization. To achieve this, you must set up a robust KPI schedule to track the performance of the people in your teams. There are endless things that you can track and measure in your company, but some are simply more valuable than others. And if you get your KPIs right they should be contributing directly towards an ongoing growth in your business.
Let’s take a look at the five key factors to consider when you’re setting up a robust KPI schedule to track the performance of the people in your teams:
COUNTABLE: It almost goes without saying, but of course KPIs need to be measuring things that are countable. It can’t be that you’re trying to measure subjective things like people’s feelings, people’s experiences, people’s opinions but what you can measure is their response in a survey or actions that they do, feedback they provide that is accountable, measurable, finite.
SOLVE PROBLEMS: We all have challenges and this is how we continue to grow our business, but making sure that those KPIs are tapping into the heart of the problem and tracking performance that can solve that problem in your business is essential. It will allow your KPIs to keep you on the straight and narrow when it comes to improving your sales and your revenue and of course the company culture around engagement and productivity at work.
CONTRIBUTE TO COMPANY MISSION: You should be fulfilling the outcomes of your business using KPIs to track your progress into the vision and mission of your company. So make sure that some of the KPIs you’re setting up for your business are going to be measuring specific indicators of how you’re going with fulfilling your company outcomes and the desired aims for your business in the world.
TRACK PROGRESS: The next thing related to that, that your KPI should be doing, is tracking your progress towards keeping your company promises. These promises are going to be to your staff, people in your team and also to your customers or your clients. You want to set up some very clear promises that your people can rely on. Having KPIs that track your progress there and make sure that you’re always on track will mean that you develop a great reputation in the marketplace that people will come to old traditional saying of knowing, liking and trusting you.
SUSTAINABLE: And finally, your KPIs should be sustainable. This comes down to your ability to track and measure and monitor the rolling out of that KPI schedule. You should have routines for checking in with the tools you’re using to track and measure and then reviewing the data, so you’re getting the feedback and then you’re using it to enhance the experience for the people in your workplace, to increase revenue profitability in your business, and to create raving fans because you’ve got an ongoing system of tracking exactly how well you’re going across all of those fronts.
When leaders are committed to their accountability, they can make a positive impact on their organization’s culture, leading to alignment and success across the entire organization.
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If this article has struck a chord with you, please go right ahead and message me. I would love to hear more about what you do, and how I might be able to help you transform your business into the Freedom Machine you have wanted all along. Let’s establish a proven system in your business to create team certainty and sustainable expansion which open pathways to the lifestyle choices you’ve worked so hard for. No matter where you are, I am only a message away. And to make stalking me really easy, here is my website 😀 https://www.kerryannenelson.com/