Business workflow improvement

When To Get Help From A Process Consultant

I have had a lot of business owners asking me lately about the best time to access the services we offer here. You might be surprised to know that there are times I turn people away because they are just not ready to make the most of the work we would do together. Here are the five times I have found it most valuable to work with my business-owning clients:

 

Working Too Long (and Hard)

If you are burning the candle at both ends and know something needs to give sooner rather than later, you should come and see us here. I can almost guarantee that you are at a stage of exhaustion that means you can’t see the wood from the trees. The perspective from an expert outside could be just what the doctor ordered.

 

Planning Your Next Hire

If you are looking to put more hands-on-deck, it is smart to get help with setting things up right. If you want them to hit the ground running, it pays to invest in developing clear expectations around their role, and in mapping out exactly how they will do their work, and how you will keep them on track.

 

Process Improvement Consultant

“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” – Charles Darwin

Implementing New Tech

If you are rolling out new software across your business it will make the world of difference if you develop training resources to support that rollout. Off the shelf tutorials online will help get you started, but none of them will be able to train your team in the best way to use that software in your unique business. Create standard operating procedures to leverage the tech upgrade. 

 

Multiplying Outlets

Whether opening a new shop, expanding your online services to new regions, or even preparing your business model to a franchise, you need squeaky clean processes in place. Don’t get caught duplicating a model that doesn’t work. Build a strong foundation for growth by mapping out the best way of delivering your products and services, then setting this best practice in documented stone.

 

Scheduling A Holiday

I have spoken to far too many business owners who have not had a proper holiday in years because their business can’t survive without them. This problem makes your business feel like a noose around your neck, yet it’s so easy to fix. If it’s been way too long between holiday drinks, getting help from an expert will have you on a beach drinking cocktails in no time!

 

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If this blog has got you thinking about ways to make a difference in your business, please go right ahead and message me. It would be great to hear more about what you do, and the ideas you have for your business moving forward. I’m happy to answer your questions and love nothing more than to lend a helping hand along the way. There are always steps you can take to provide more certainty for your growing team, and sustainability for your business, and both of these things always create more freedom for you. Reach out today CONTACT US 🙂

Melb Vic Business Process Solution

How To Get A Holiday If You’re Trapped In Your Business Right Now

Owning a business can mean long hours, hard work, and financial uncertainty. Small business owners work tirelessly to build their company. Studies show that more than 85% of small business owners experience interruptions in their sleep as a direct result of their business worries.  Businesses experience more stress than others in most sectors across the Australian workplace. Business owners say that running a business is more stressful than building a relationship or raising children. In fact, in the first few years of business, SMEs are known to work longer than professionals like doctors or lawyers.

 

Taking a holiday can be particularly stressful for business owners. While others are planning summer beach trips, many small business owners are working on their long game. It’s not that they don’t want a break. It’s that taking time off seems impossible because of the impact that break would have on the business. How would the operation be able to keep running if the owner is not there to run it? 

 

Process Improvement Consultant

“Each person deserves a day away in which no problems are confronted, no solutions searched for. Each of us needs to withdraw from the cares which will not withdraw from us.” ― Maya Angelou

In order to preserve mental health, creativity, and drive, small business owners need to take breaks from time to time. The fact is, a holiday is one of the best things you can do for yourself, your business, and your customers:

 

  • A break gives you a physical and mental break.
  • You’ll come back with renewed energy and a fresh perspective.
  • You’ll learn that your customers and employees can live without you for a while.
  • You’ll avoid the burnout and resentment that can destroy your employee and client relationships.

 

 

Let’s be honest, you started your business because you wanted to have more free time, and you wanted to enjoy more choices with what you did with that time. If you’re off the map and disconnected, how can you make sure that your business is operating at full capacity while you’re away?

 

Let’s take a look at five quick things that you can do right now to schedule a long-overdue break

 

Schedule Your Next Getaway 

The first thing that you need to do is schedule the getaway. You need to actually put it in your calendar, book the accommodation, or the flights. Do whatever you need to do to make it happen. Commit fully to your holiday, and plan ahead to avoid bringing your work with you. Schedule your getaway months in advance, so you’ll have plenty of time to prepare. If possible, plan the break at a slower time of year.

 

Complete Work In Advance 

The next thing you’re going to do is start creating buffers by getting ahead with as much work as you possibly can. Your social media content can be done weeks, if not months in advance. Schedule your work to get it done early, and set up automation so things can run without you, even for a few days. Tie up those loose ends so you can kick back like a real professional.

 

Arrange Extensions & Delays 

Get extensions on things that need to be taken care of while you’re away, like bills to pay or deadlines to meet. The vast majority of people are going to be reasonable and understand. Also, tell your clients and customers. Problems arise when clients expect you to be around—and then you’re not. Tell them about your holiday well in advance, and remind them of your return date shortly before you leave. 

 

Delegate What Must Be Done 

The next thing you must do is deal with all the work that will need to continue in your absence. You’ll find you’ll get very creative and motivated about finding out ways to delegate and outsource your work if you’re completely invested in making this break happen. Take a leap of faith to trust your employees and get your work onto their desks. This is an opportunity for your team to demonstrate they can work with independence.

 

P.S. If you can’t trust your employees when you’re away, you have greater problems than needing a holiday … but that’s another conversation for another day. 

 

Set Up Check-Ins 

In reality, it’s going to be difficult for you to separate yourself from your work, especially if it’s been years since you last did that. You might need to schedule a couple of check-ins, so don’t forget to pop those in your calendar as well. Let your team know that you’re going to have those check-ins around so that they don’t experience a workplace version of separation anxiety as well. 

 

Taking time away from your small business can seem impossible at first, but it’s essential for your physical and mental health, which in turn has a direct bearing on the health of your business. With a bit of advance planning and good communication, you’ll find that enjoying a relaxing holiday is easier than you ever imagined. Do what you need to do to get at least three or four days break a couple of times a year. 

 

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If this blog has got you thinking about ways to make a difference in your business, please go right ahead and message me. It would be great to hear more about what you do, and the ideas you have for your business moving forward. I’m happy to answer your questions and love nothing more than to lend a helping hand along the way. There are always steps you can take to provide more certainty for your growing team, and sustainability for your business, and both of these things always create more freedom for you. Reach out today CONTACT US 🙂

What Is Your Business Really Worth?

Building value is essential to having a successful company as well as a successful exit.  As a business owner, you will always be striving to improve your bottom line. What you’re looking for are big healthy profit margins that are always on the up. And yet, often we can be misled or confused into thinking that these high-profit margins directly correlate to the sellable value of your business. 

 

Womens business speaker Melbourne

“’Be undeniably good. No marketing effort or social media buzzword can be a substitute for that.”- Anthony Volodkin

Many businesses are never bought or sold because founders fail to focus on what creates true market value. Often owners get sucked into working in the business instead of on the business, which results in the business becoming too reliant on the owner. The owner becomes the subject matter expert that everyone, including customers, relies on.

 

If you’re a business owner and you’re still doing all or most of the job yourself, your company may not be worth as much as you think.

 

So let’s have a look at how to get off the tools and make your business something worth buying.

 

Build A Team – You need to develop your team. It is vital that the staff in your employ work with independence, confidence, and competence. What you want is staff that work independently and at the same time, accurately. You’re going to do this by setting up lots of instruction manuals and getting your systems and processes clean so that the business can run without you.

If your staff are valuable, loyal and accurate, they’ll be an asset to the sale. When buyers can see that your team is a powerhouse, they’ll definitely want to take your employees together with your business.

 

Automate – The next thing that you need to do is to automate as much as you can. Taking routine, recurring tasks off your to-do list is essential for your business’s productivity. While you may be able to delegate some complicated, repetitious chores to employees, you can easily automate the simple ones using applications. There’s no reason to have people on the tools when you can have a cheaper, more efficient and accurate version of that function is performed for you through automation. Once you have most of your tasks automated, this will definitely attract buyers who want a seamless transition if they buy your business.

 

Outsource – There are so many functions in a business that don’t even need to be kept in-house. There are so many areas that you can outsource so start researching what areas of your business you would want to outsource. This is very attractive when you come to sell your business, and it will certainly maximize all of that really healthy bottom line that you’ve been trying to work towards as you are building up that saleable asset. 

 

The better shape your business is in, the more likely you are to sell it quickly for a premium price. Some of the simplest steps you can take are the most effective – build your team, outsource and automate. Take a long, hard look at every aspect of your business and start taking action to maximise its value right away. 

 

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If this blog has got you thinking about ways to make a difference in your business, please go right ahead and message me. It would be great to hear more about what you do, and the ideas you have for your business moving forward. I’m happy to answer your questions and love nothing more than to lend a helping hand along the way. There are always steps you can take to provide more certainty for your growing team, and sustainability for your business, and both of these things always create more freedom for you. Reach out today CONTACT US 🙂

melbourne vic business process workflow expert

How To Correct The Four Types Of Workplace Error

As human beings, it is a part of our nature to make mistakes even when we try to take extra care in preventing them. Errors unknowingly creep into most of our works. Even if the members of your team are diligent to the point of being perfectionists, this doesn’t mean that they will not slip up every now and then.

 

Everybody makes mistakes. So as the business leader, you need to be doing everything in your power to set your team up for success, making sure that they’re producing consistently excellent results.

 

melbourne vic business process workflow expert

“Mistakes are a fact of life. It is the response to error that counts.” – Nikki Giovanni

 

Will you believe me that with ONE simple tool, you can support your team towards those ends? Before I tell you about this amazing but often overlooked business tool, let me first discuss the four different reasons that people get things wrong at work.

 

1.  SOME ARE NAIVE 

Some members of your team don’t know how to do the job, but they never really try to work it out either. There’s not a straight pathway forward for them and they simply don’t know how to do the job. For them, this is enough of a reason to not even try. They sit back and don’t do anything about it. To simply put it, they are naive. While it would be great to see them getting up and having a go, if they have never really been instructed, or if they don’t have the knowledge, it’s very unlikely that they will have got the task right in the first place. 

 

2. OTHERS ARE GO GETTERS 

There might be some members of your team who don’t know how to do the job but they have given it a red hot go to try and figure it out themselves. This second group is a little bit more motivated. They will go right ahead despite their lack of instruction or support, but at the end of the day, they don’t know how to do the job either. They’ve never been shown or it’s never been confirmed that they knew how in the first place. These are the ones who will try and do the best that they can. Unfortunately, they try to do the work but they simply don’t know how and they just won’t get it right. 

 

3. MANY MAKE MISTAKES 

A lot of employees people do know how to do the job but they simply make errors They are shown what to do yet they make a simple human mistake. For a momentary lapse, they forget how the task should be done and they don’t get the job done properly. Unfortunately, the outcome is not what was expected or desired.

 

4. A FEW WILL SABOTAGE 

A painful scenario to see is when people do know how to do the job but they deliberately do it wrong. This is a really toxic situation for your workplace and one that reflects a deeper problem around your workplace culture. These people know what to do, and then they do it wrong on purpose, actively sabotaging the output of the business.

 

Now all four groups of people have come from a very different place. And yet all four of these scenarios will result in work not getting done properly because mistakes and errors are made. This is costly and expensive for your business. All four of these groups simply needed one simple tool to keep them on track. 

 

That tool is …

 

(drumroll …)

 

a checklist. Comprehensive checklists will solve all of the problems you face with workplace errors. If you have a checklist, you will be immediately providing instruction for people who don’t know how to do the job. There the steps clearly laid out. At each point of completing this step, the person can tick it off and confirm that they knew what to do. 

 

A checklist will also help those people who make accidental errors. With a checklist, they will be reminded which items need to be clearly ticked off so that there’s no room for forgetting. 

 

And then finally, for that last person deliberately getting doing things wrong, this checklist will provide a really great accountability tool. A checklist will require the user to tick off those items and in doing that, the person who is prone to sabotaging the business will then be held accountable for doing each part of that job properly. 

 

A checklist is more than a simple efficiency tool, it will actually help bring everyone onto the same page and guarantee that regardless of the differences between people, the performance of all of your team will maintain high standards every single time.

 

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If this blog has got you thinking about ways to make a difference in your business, please go right ahead and message me. It would be great to hear more about what you do, and the ideas you have for your business moving forward. I’m happy to answer your questions and love nothing more than to lend a helping hand along the way. There are always steps you can take to provide more certainty for your growing team, and sustainability for your business and both of these things always create more freedom for you. Reach out today CONTACT US 🙂

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How To Manage Your Creative Team

What got you here won’t get you there. The World Economic Forum tells us that creativity is related to nine of the top 10 skills and attributes that are beneficial for business moving forward beyond 2020. The marketplace is changing and so is the pathway to business success. Now more than ever before, business owners need to know how to leverage the assets that only come from the thinkers, the creators, the innovators, and disruptors. 

 

Tapping into their skills, however, may require a different kind of managerial approach than the one you use to guide your more logic-driven team members. Creatives, after all, are artists by design — which means many of them may not respond to the same kind of management that works to motivate more analytical employees. Understanding those differences and how they affect your workforce will make you a more effective manager. 

 

Working with the “right-brained” (more creative) members of your team requires a different approach to that best for “left-brained” (more analytical) employees.

 

Visual Instead Of Words 

When you communicate well means you understand others and they understand you. Knowing how to use the most appropriate methods of communication in any given situation is central to effective leadership. For the creatives in your workplace, it will help to include visual elements in your communication. Typically, creative people are highly visual in the way they engage with the world. Don’t rely exclusively on spoken or written communication. The addition of images, videos, diagrams, charts, graphs, etc. will also help to convey what you mean.

 

Guidelines Instead Of Rules 

Your workplace policies and guidelines should always reflect your unique style as a business leader, as well as the individuality of your business. But when leading creatives, consider bringing loose guidelines instead of tight, strict rules. This comes back to choosing the specific outcome you need, then making the pathway to get there more wide open and free-flowing. Keep the rules as general as possible to give more choices to your creative team members, and to give yourself as much flexibility as possible in enforcing them. This is how you can provide the creative members of your team the wide-open working environment they need to perform at their best. 

 

Check-ins Instead Of Strict Accountability 

Every member of your team deserves the supervision, rewards, and support that come from being held accountable for maintaining high standards, including your right-brained staff. However, the last thing you want to do is frustrate and stifle their flow by micromanaging them. You don’t need to know every minor task that your creatives do. You need to make expectations clear, check in every now for updates, and give them enough space to complete their own work before submitting it to you in the agreed timeframe. This approach crafts more space for your creative team members to work in flow and experiment with new approaches. 

 

As with all of the good things in life, the key is balance. Leadership that manages creative employees well is a leadership that knows where to tweak and alter their expectations, setting clear goals and opening wide open spaces to get there. All good leaders know relationships with their employees won’t be one-size-fits-all. This gives employees everything they need to thrive, including the freedom to do so.

 

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If this blog has got you thinking about ways to make a difference in your business, please go right ahead and message me. It would be great to hear more about what you do, and the ideas you have for your business moving forward. I’m happy to answer your questions and love nothing more than to lend a helping hand along the way. There are always steps you can take to provide more certainty for your growing team, and sustainability for your business, and both of these things always create more freedom for you. Reach out today CONTACT US 🙂

How To Gain Traction When Standards Are Slipping At Work

The need to ensure and enhance employee productivity is a reality no business can ignore. If you run a business you’ll want to lean away from doing the mundane and routine when you can. However, it’s inevitable that you’ll encounter factors that may weaken or extinguish your business’s standards and employee motivation which ultimately dampen productivity.

 

Obviously, you will need to mitigate these productivity-killers. Identify these factors, so you can consciously prevent them from emerging or aggravating. Whether you’re holding high standards or letting them slide, these are the three ways to create improvement:

 

Define the high standard – What does a good job look like? What is the ideal outcome in any given situation? What is that task going to look like when it’s finished the best way that it could possibly be done, Defining exactly what the high standard is, and then define exactly how to achieve those high standards. What are the steps of the process to guarantee that you can always maintain that high-quality output? Defining the high standard and how to reach it is the first step in making sure that slipping standards don’t become the new level of mediocrity. 

 

Document the practice –  You need to document the ideal outcome and then document the steps to achieve that outcome. It might look like instruction videos or checklists that guarantee every part of the process is followed every single time. These are resources that will bring you on your way to creating really high standards that never sleeps.

 

Defend the outcome – This looks like setting up maintenance schedules, setting up KPI’s and maintaining accountability, making sure that everything that needs to be done to defend the implementation of that higher standard is being done in your work. It means rewarding great performance. This is not about micromanagement but rather ensuring that people’s work is being acknowledged and that people are getting support when they need it to do a great job. It means having great communication around the workplace, and tools to ensure that performance is tracked. So when you go to maintain really high standards and make sure that they do not slip, you need to document how it’s going to be achieved and then defend it at all costs across every area of your business operations.

 

In every business, it is important to establish standards. Employees should be familiar with what the company expects from them. They need to know what they should be doing as well as their assigned roles. Without clear or explicit expectations, people tend to find excuses when they fail to achieve targets. Be clear at the outset: define what you expect of everyone, and how you expect people to perform their assigned tasks and responsibilities.

 

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If this blog has got you thinking about ways to make a difference in your business, please go right ahead and message me. It would be great to hear more about what you do, and the ideas you have for your business moving forward. I’m happy to answer your questions and love nothing more than to lend a helping hand along the way. There are always steps you can take to provide more certainty for your growing team, and sustainability for your business, and both of these things always create more freedom for you. Reach out today CONTACT US 🙂

Process improvement Melbourne Vic

An Unexpected Way To Provide Robust Structures For Business Growth

Millennials are generally described as those born in the 1980s and 1990s, which means the oldest members of the generation—also known as Generation Y—began entering the workforce in the late 1990s and early 2000s.

Process improvement Melbourne Vic

“I believe that leaders and leadership teams working together in a proper design will run the business more effectively than by hierarchical, command-and-control managing.”
​– Marvin Bower

Generally, millennials exhibit characteristics and habits that significantly differ from the previous generation. As the age group that experienced life with and without the internet, they are innovative and tech-savvy. On the other hand, they are stereotyped as an entitled generation who are used to getting what they want and doing whatever they please. Given the reputation that millennials have, this seems a strange thing for me to say. And yet in building my own team of millennials, also being a mother to millennials myself, I have found time and time again, that the needs millennials bring to the workplace are the exact opportunities that business owners need to develop systems and processes for growth. 

 

I’m about to run through five opportunities that Millenial workforce  need in a really positive workplace environment that brings out the best in them. 

 

CLEAR INSTRUCTION: Millenials need to know what is required of them to work through the task, and what the task looks like at the other end when it’s done well. But then, if you’re running a team of employees of any age, isn’t this something that you should be providing for all of your workers? Clear instruction is absolutely vital for teams to be able to perform consistently well. This looks like creating documentation, creating diagrams and flowcharts, creating video instructions, all of that sort of support to make sure that your team knows exactly what they should be doing, and how to do it. 

 

AUTONOMY: The next thing that millennials need in particular is autonomy. But again, isn’t this the sort of attitude that we want to employ and encourage all of our workers? Millennials are results-oriented, but they want to maintain control over how and when they work. They need to know that they’re doing a great job, but they want to be able to do it on their own, working independently, without you supervising every step of the way. 

 

VARIETY: Millennials like to have variety in the workplace where they don’t get bored. When you’re able to function across multiple departments engaged in multiple tasks, it keeps the work Interesting. Why don’t you go ahead and cross train the millennials so that they are able to take on more than one function in your business? And at the same time, do that with all of your team members. Because doing that provides stability, it means you can cover each other. In the case of absence, it means that people are able to be promoted either across or up through your company, because of being empowered with the skills to do that. 

 

FLEXIBILITY: Your millennial workforce need to know what a good job looks like. They need to be set up to work with autonomy, having variety, and they work, but they also need flexibility in the structures that gets the work done. Now what this looks like is having flexibility in the work spaces, so that different places can be used to get jobs done. It also means having flexibility in the way that the job is done in terms of time. It’s really important for business owners to have a good clear look at exactly what they require from their employees in terms of output and what they can give back in terms of flexibility, making that work arrangement work for unique individuals who are who are running various lifestyles. Having that flexibility in whatever arrangement is provided, is paid. It will be great for your millennials, but it will also allow you to build the structures you need to grow every season.

 

VALUES: Millennials want their work to have meaning and purpose beyond money. They will go above and beyond so long as there’s a strong work culture and value in their organization that are aligned with their own motivations. So it’s really important that when you’re leading your team, particularly your team of millennials, that you should show the very clear relationship between what’s being done on a regular daily basis, and why it’s getting done. And why that is so important. Give your team something to invest in, Give your millennials something to believe in. And they will not only work hard for you, but they will work loyally for you. 

 

The new generation introduces its challenges to the workplace, but it also brings unique assets that should not be ignored. Employ these strategies, not only to build your team, but particularly to empower millennials to take up their role in terms of your business growth. 

 

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If this blog has got you thinking about ways to make a difference in your business, please go right ahead and message me. It would be great to hear more about what you do, and the ideas you have for your business moving forward. I’m happy to answer your questions and love nothing more than to lend a helping hand along the way. There are always steps you can take to provide more certainty for your growing team, and sustainability for your business, and both of these things always create more freedom for you. Reach out today CONTACT US 🙂

Business Speaker Melbourne

Time Poor? Simple Strategies To Get A Full Work Day Back Each Week

As a small business owner, you’re probably intimately familiar with the feeling of always juggling endless tasks.  Between administration, managing employees, marketing, chasing leads, taking care of clients, managing your web presence, and all the other activities that are necessary for business owners in our busy world, there’s hardly any time left to actually do whatever it is you started your business to do!

Business Speaker Melbourne

“Watch the little things; a small leak will sink a great ship.” – Benjamin Franklin

 

FAST FACT:

 17% of the time at work is lost with people simply looking for things they need to do their job. 

 

SEVENTEEN PER CENT!!

 

When you consider the time taken for breaks, that percentage in real terms equates to about one full day of work time. It is spread out across tiny moments throughout every working week, but if you could add up all those wasted moments, you would find they are stealing a full day of productivity from each person at work. Dare I say it, even you!

 

When you look at it like that, it’s plain to see that developing systems that make it easy to find things saves time and increases efficiency. Effective time management is one of the most important skills for a small business owner. The best you can do is make sure your time is well-managed, so you can pack as much productivity into the time you have as possible. Making the most of every minute will reap significant rewards in your quest to expand your business.

 

A PLACE FOR EVERYTHING: Put things away where you found them. This is a golden rule of resource management. If you’ve got more than one person sharing resources, you need to have things on the go readily available for quick deployment. This rule is absolutely essential when it comes to physical equipment. The amount of time that people spend looking for simple things like staplers, replacement printer toner, or important documents cost more time than you dare to imagine. Managing their storage and retrieval well will make such a difference.

 

GO PAPERLESS: To really ramp up your efficiencies, throw out your shoebox filing system and commit to storing as much as you can online. You don’t need to have piles notes, receipts, invoices and other such information. These documents can be electronically scanned and filed away for accuracy and efficiency. The time you use to spend opening envelopes, recycling paper, shredding sensitive information can be saved if you set up electronic access, and finding them again is a piece of cake when they are all at the click of a button. 

 

CENTRALISED STORAGE: Set up a simple online storage system so everyone can access what they need. Whether you have in-house staff or a team spanning the globe, the cloud makes data-sharing as easy as sending a link, eliminating the cumbersome process of emailing large files. If you make it a routine practice to back files up along the way, a centralised storage system will save you time going through individual computers to find a certain file, or look for a specific document from a piece of paper in your pile. With the time you save you could take on more work, or do less if you choose … spend more time enjoying the time bonuses you create.

 

AVOID DUPLICATES: Everything should be done in the original and there should only be one version. Working in the original document is my preference, but if you’re working in version two, three or four, set up a specific folder that stores the older versions securely and without confusion. If something needs to be referred to, across other documents or other systems, then simply insert a link from where the information is needed back to the original file. Do not have multiple versions of the same document or information across different locations because maintenance is difficult, if not impossible. And confusion is a thief of time.

 

If you’re getting bogged down with endless tasks or find yourself feeling burnt out before the day even starts, it could be a sign that something is wrong with your current routine. There may be little you can to do make that to-do list go away, but the more efficiently you use every hour you have by developing systems for your business, the more successful you’ll be at managing those hectic days.

 

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If this article has struck a chord with you, please go right ahead and message me. I would love to hear more about what you do, and how I might be able to help you transform your business into the Freedom Machine you have wanted all along. Let’s establish a proven system in your business to create team certainty and sustainable expansion which open pathways to the lifestyle choices you’ve worked so hard for. No matter where you are, I am only a message away. And to make stalking me really easy, here is my website 😀 https://www.kerryannenelson.com/

Business process management

Ready To Scale? The Exact Steps To Make That Happen

 

It is easy to think that the difference between a startup business and a successful, profitable company typically boils down to time and experience. But, there are certain factors that play a big part in how those companies grew to be successful — things like developing the right offer, creating the best timing, having the right people, narrowing in on sharp focus, and being willing to put in intensely hard work just to name a few.

 

Business process management

“Everyone wants to live on top of the mountain, but all the happiness and growth occurs while you’re climbing it.”
― Andy Rooney, journalist

Whether you own operate a family-run business or a rapidly evolving startup, there is always another milestone in sight. As a business owner you build your company to make an impact with your customers and communities, so you will always want to keep honing your craft.

 

The beauty of scaling is to grow a business where growth itself is self-generating. Scaling is a largely mechanical process that works best by refining the model before you start to multiply. The better the original operational model, the better the copies. Perfecting the way things work in that pilot model is how to put the odds in your favour for success. These five steps are going to help you through that scaling process.

 

CONFIRM WHY:

The first important step of scaling your business is to establish a really strong “why”. Obstacles will come thick and fast problems will arise. That’s why it is important that you have the ability to continue through all these obstacles by tapping in to a powerfully strong motivation. Being able to connect the deepest motives of your heart with the practicalities of your business operations will empower you to rise above the daily challenges that will inevitably come. This is a vital ingredient to continue through to success.

 

OPTIMISE TASKS:  The next part of scaling your business is simply a lot more mechanical: You need to create a business that can be duplicated repeatedly. If you are looking to scale, you will have a confidence that know your business model works well, but do you know that the internal operations of the business are efficient? Optimizing task is a fun process because of what it leads to. You really do get out of it what you put in. The more investment you make into this process, the more you’ll be able to duplicate your business.

 

DOCUMENT SYSTEMS: The next thing you need to do is document those tasks. Get busy with your team creating tasks that can be completed sustainably, efficiently and cost effectively. Then when you find the magic way to achieve the maximum output with minimum expenditure, record that process in permanent management records. Put it down in plain black and white, rock-solid, so that every time that particular task is done, it’s done the same every single time, regardless of who’s doing it, or where it’s been done. This is how you create repeatable tasks that can be done by anyone in any given situation.

 

TRAIN TEAM: Once you’ve done that, you need to make it your mission to train your team in your new efficiencies, and your new approach to management. To do this you will pull out the task instructions you have all just made, and run everyone through, assessing as you go and keeping everyone accountable for their learning. There are great systems that can make those task instructions dynamic. Find a software that suits you, allowing you to include whatever you need: graphs, flowcharts, videos and hyperlinks to resources. The training experience you share with your team can be alive, dynamic and rigorous, ensuring that outcomes are achieved consistently every single time.

 

DUPLICATE OUTLETS: Once you’ve got all your tasks optimised and documented, and your staff trained and rolling out consistent operations, you are ready to duplicate the model. The more you think through those middle three steps, the easier your duplication will be. You can open up another outlet, create another website, or branch out into another country. Your new businesses will be exactly the same as the successful one you’ve got now if you’ve got the right processes in place. New outlets can be opened, new systems can be set up, and new people can be slotted in to other positions regardless of where they are if you build it to make a carbon copy from the start.

 

As you continue to plan for the future of your startup, it’s essential to focus on scalability.  You are so close to being able to make that big impact in the marketplace and create a significant contribution in the world. Keep your eyes on the prize.

 

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I hope my latest blog has made you stop and think about how you can tackle the roadblocks you are currently facing in your business process management. I would love to hear your thoughts, and perhaps even lend a hand with some process mapping if it would help you. I would love to hear the plans you have to keep increasing your small business growth. I am always keen to see business owners creating more workplace certainty, and growing with strategies to make this expansion sustainable. CONTACT KERRY ANNE today 🙂

Process Improvement Consultant

Where To Start With Creating A Happy Productive Workplace

In this day and age, it’s more important than ever for businesses to have happy and productive employees. When employees are loyal and engaged in the company, profits are higher. On the other hand, when people feel unmotivated or not appreciated, the business suffers.

 

Process Improvement Consultant

“To win in the marketplace you must first win in the workplace.” – Doug Conant, CEO of Campbell’s Soup

Studies show that engaged employees miss less work, perform better, and are more supportive of changes and willing to make them happen. But keeping employees happy is hard work. Why? Because happiness is, primarily, an inside job. In other words, happiness comes from within a person. However, friends, family and employment can add to or detract from someone’s happiness. So if the workplace is stressful or unfavourable things are happening, productivity goes down.

 

Take a look at your role as a business owner in getting the most out of your staff. Ideally, you should be creating a conducive workplace where people are performing at their peak consistently. The way you set them up to achieve this outcome will give a massive difference in terms of their ability to actually make it. As a business owner, training and managing your staff is actually about a personal goal of managing yourself.

 

Here are 5 key areas that you can elevate in your own life to see them reflected back in your team:

 

TIME MANAGEMENT: It is important that you manage your time. As a workplace leader, your employees are likely looking to you as an example for someone who has good time management. It’s important that you show up on time and you leave on time, and every minute of that workday is invested into high quality of productive effective work. Aside from achieving more with well-managed time, you are also setting a good example to your staff to get more tasks done effectively and efficiently.

 

HEALTH AND WELL-BEING: It is important that you take care of your health and well being. Overall good health and wellbeing will give you the energy to run your business and the right head space to make good decisions. Staying in contact and spending quality time with business colleagues, friends and family will help build your support network, generate the flow of ideas and improve your overall happiness and sense of wellbeing. So as your body will serve you, you get the most out of every day, and then you can lead your team with vitality and convey the passion that you’ve got for your business.

 

MINDSET:  Another aspect of your life to elevate to create a happy and productive workplace is your mindset. Great leaders don’t “demand” excellence. That’s already established by the example they set. Put yourself in an employee’s shoes. When you work for a true leader, you know the bar is set high and big things are expected – every day.  Set goals to keep you focused and out of ruts and push for continuous learning to keep you sharp. This way, your staff is inspired to excel in their craft as well.

 

RESOURCES: You need to be really careful with managing your own life so that it reflects well in managing your resources. Every single part of the resource that you have needs to be looked after and invested into well and you need to make sure that they are maintained and care for. There’s no point complaining about staff not caring about your resources like not properly handling equipment or about high-cost overhead in your business if you’re not being frugal and shrewd with how you manage your resources yourself.

 

RELATIONSHIPS: And finally, the last thing you need to be able to manage really well is your relationships. It is vital that you take care of nurturing positive healthy relationships across every domain of your life. Whether this is with your staff or the leaders in your business, or whether this is with your own personal friends and family, if you have great skills to develop highly-rewarding and valuable relationships, this will then reflect down into the company culture that you are developing. There is no point in complaining about staff that don’t support each other or staff that are not collegial and united if you yourself are not taking the lead in this. Manage your own relationships knowing that this will set the pace for the culture that you’re building for your company.

 

By manifesting how you want your staff to perform in the workplace, you are setting a great example that will ultimately lead to the achievement of your goals as well as leading a happy and productive workforce.

 

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If this article has struck a chord with you, please go right ahead and message me. I would love to hear more about what you do, and how I might be able to help you transform your business into the Freedom Machine you have wanted all along. Let’s establish a proven system in your business to create team certainty and sustainable expansion which open pathways to the lifestyle choices you’ve worked so hard for. No matter where you are, I am only a message away. And to make stalking me really easy, here is my website 😀 https://www.kerryannenelson.com/