Business process management

Ready To Scale? The Exact Steps To Make That Happen


It is easy to think that the difference between a startup business and a successful, profitable company typically boils down to time and experience. But, there are certain factors that play a big part in how those companies grew to be successful — things like developing the right offer, creating the best timing, having the right people, narrowing in on sharp focus, and being willing to put in intensely hard work just to name a few.


Business process management

“Everyone wants to live on top of the mountain, but all the happiness and growth occurs while you’re climbing it.”
― Andy Rooney, journalist

Whether you own operate a family-run business or a rapidly evolving startup, there is always another milestone in sight. As a business owner you build your company to make an impact with your customers and communities, so you will always want to keep honing your craft.


The beauty of scaling is to grow a business where growth itself is self-generating. Scaling is a largely mechanical process that works best by refining the model before you start to multiply. The better the original operational model, the better the copies. Perfecting the way things work in that pilot model is how to put the odds in your favour for success. These five steps are going to help you through that scaling process.



The first important step of scaling your business is to establish a really strong “why”. Obstacles will come thick and fast problems will arise. That’s why it is important that you have the ability to continue through all these obstacles by tapping in to a powerfully strong motivation. Being able to connect the deepest motives of your heart with the practicalities of your business operations will empower you to rise above the daily challenges that will inevitably come. This is a vital ingredient to continue through to success.


OPTIMISE TASKS:  The next part of scaling your business is simply a lot more mechanical: You need to create a business that can be duplicated repeatedly. If you are looking to scale, you will have a confidence that know your business model works well, but do you know that the internal operations of the business are efficient? Optimizing task is a fun process because of what it leads to. You really do get out of it what you put in. The more investment you make into this process, the more you’ll be able to duplicate your business.


DOCUMENT SYSTEMS: The next thing you need to do is document those tasks. Get busy with your team creating tasks that can be completed sustainably, efficiently and cost effectively. Then when you find the magic way to achieve the maximum output with minimum expenditure, record that process in permanent management records. Put it down in plain black and white, rock-solid, so that every time that particular task is done, it’s done the same every single time, regardless of who’s doing it, or where it’s been done. This is how you create repeatable tasks that can be done by anyone in any given situation.


TRAIN TEAM: Once you’ve done that, you need to make it your mission to train your team in your new efficiencies, and your new approach to management. To do this you will pull out the task instructions you have all just made, and run everyone through, assessing as you go and keeping everyone accountable for their learning. There are great systems that can make those task instructions dynamic. Find a software that suits you, allowing you to include whatever you need: graphs, flowcharts, videos and hyperlinks to resources. The training experience you share with your team can be alive, dynamic and rigorous, ensuring that outcomes are achieved consistently every single time.


DUPLICATE OUTLETS: Once you’ve got all your tasks optimised and documented, and your staff trained and rolling out consistent operations, you are ready to duplicate the model. The more you think through those middle three steps, the easier your duplication will be. You can open up another outlet, create another website, or branch out into another country. Your new businesses will be exactly the same as the successful one you’ve got now if you’ve got the right processes in place. New outlets can be opened, new systems can be set up, and new people can be slotted in to other positions regardless of where they are if you build it to make a carbon copy from the start.


As you continue to plan for the future of your startup, it’s essential to focus on scalability.  You are so close to being able to make that big impact in the marketplace and create a significant contribution in the world. Keep your eyes on the prize.


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I hope my latest blog has made you stop and think about how you can tackle the roadblocks you are currently facing in your business process management. I would love to hear your thoughts, and perhaps even lend a hand with some process mapping if it would help you. I would love to hear the plans you have to keep increasing your small business growth. I am always keen to see business owners creating more workplace certainty, and growing with strategies to make this expansion sustainable. CONTACT KERRY ANNE today 🙂

documented business systems and process

What’s Really Happening In The Culture Of Your Company?

Surviving the early days in your business can open significant opportunities for growth if you manage to establish a viable profit model and get some quality hands on deck to help out. From this business growth comes scaling, where processes and procedures need to be bedded down to create the cookie cutter systems required to multiply your business and create exponential growth. In these times, it’s common for business owners and staff members alike to develop feelings of isolation and disconnect. When the focus of the work is on standardising and duplicating operations, it is important to ensure your staff know just how important they are to you, and to the fulfillment of the company mission.

documented business systems and process

“Customers will never love a company until the employees love it first.” Simon Sinek, Start with Why

The number one reason employees choose to leave their employer for good is because they don’t feel acknowledged for their contributions. Studies show a whopping 79% of people who quit leave for this reason. Here are five things you and your managers can look out for to keep your finger on the pulse of how your team actually feel about their work:


First of all, take a look at how your people show up each day. An actively engaged team will have low rates of absenteeism because they enjoy coming to work. They will start work on time, and should be encouraged to finish work on time to prevent burnout. You will notice that they arrive ready to go, fresh, motivated, and prepared with the equipment they need. Pride in their work will be reflected in how they dress, and how they manage their workspace.


The way people speak at work also reveals their attitudes and motivations. People invested in your business growth will use encouraging, uplifting and productive language. They will focus on solving problems to achieve outcomes, and their conversations will foster a culture of collaboration, encouragement and support at work. Discussions marked by resentment, complaining, objections and gossip reflect you have people who may not be there for long.


The response your employees have to change is a very clear indicator of their engagement in your company mission. When people are really invested in making a significant impact through your business they will appreciate the need for change, and they will embrace those seasons of change when they come. Whether the change is as simple as a new administrative routine, or a more comprehensive restructure, their response will tell you a lot about where they’re really at.


If your team is genuinely invested in change, your company will be able to move with the times in responsive, proactive agility. Staff who embrace change will look for ways to expand into new areas of opportunity with a creative, innovative outlook. They will be free to generate and implement ideas for improvement at work, because they will pride themselves on being action focused problem solvers. Engagement like this will take you all to the top of your field together.


The achievement levels of your staff over time indicate very clearly just how positive your company culture really is. Setting up routines to monitor performance is the only way you and your leadership team will be able to ensure your staff achieve what is required to scale the business. Engaged staff meet and even exceed their KPIs, and set their own goals for advancement. Positive attitudes result in positive actions you can acknowledge and reward.


Business building can be so demanding it puts your team spirit at risk. When you are focussed on increasing revenue, lowering your expenses, rolling out new products and launching new advertising campaigns it can be hard to find time to attend to the needs of your people. These five tips will help you focus quickly on how things are really going as you scale your business.

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If this article has struck a chord with you, please go right ahead and message me. I would love to hear more about what you do, and how I might be able to help you transform your business into the Freedom Machine you have wanted all along. Let’s establish a proven system in your business to create team certainty and sustainable expansion which open pathways to the lifestyle choices you’ve worked so hard for. No matter where you are, I am only a message away. And to make things really easy, contact me here